This Privacy Policy explains how Netbet collects, processes, stores, and protects the personal data of players and visitors to the Platform. We are committed to handling your information transparently and in accordance with internationally recognised data protection principles.
Last updated: 1 January 2026Netbet ("we", "us", "our", "the Platform") operates the online casino and sports betting website located at netbet.casa and any associated mobile applications or digital services. We understand that your privacy matters and we are committed to protecting the personal data of all individuals who interact with our Platform.
This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all users of the Platform, including registered account holders, prospective players, and visitors browsing the site from Malaysia and other permitted locations.
This Policy is drafted in English. In the event of any inconsistency between a translated version and the English original, the English text prevails. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform generally.
Your continued use of the Platform following any updates to this Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.
The following definitions apply throughout this Privacy Policy:
Netbet is the Data Controller responsible for the Personal Data collected and processed in connection with your use of the Platform. Netbet operates under international online gaming licensing frameworks and is subject to the data protection obligations applicable within those frameworks.
As Data Controller, Netbet determines the purposes and means of processing your Personal Data. Where Netbet engages third-party service providers to process data on its behalf, those providers act as Data Processors and are bound by contractual obligations consistent with this Policy.
For all data-related inquiries, requests, or complaints, please contact us using the details provided in Section 16 of this Policy.
Netbet collects Personal Data through several channels, including account registration, Platform usage, KYC processes, customer support interactions, and where required, payment processing. The categories of data we collect are set out below.
When you create a Netbet account, we collect:
To comply with anti-money laundering obligations and platform eligibility requirements, we may collect:
We process financial data to facilitate deposits and withdrawals, including:
We automatically collect technical information when you access the Platform:
When you contact our support team — by live chat, email, or WhatsApp — we retain records of those communications including the content of messages, timestamps, and the resolution outcome.
| Data Category | Primary Source | Processing Purpose |
|---|---|---|
| Registration Data | Provided by you at sign-up | Account creation, eligibility, communication |
| KYC Documents | Provided by you on request | Identity verification, AML compliance |
| Financial Data | Generated by transactions | Payment processing, fraud prevention |
| Technical & Usage Data | Automatically collected | Security, analytics, platform improvement |
| Communications Data | Provided by you during support | Support delivery, dispute resolution |
Netbet processes your Personal Data for the following purposes:
Netbet processes your Personal Data on one or more of the following legal bases, consistent with internationally recognised data protection principles:
Netbet does not sell your Personal Data to third parties. We may share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.
We will never share your Personal Data with unaffiliated third parties for their own marketing purposes without your explicit consent.
As an internationally operating platform serving players in Malaysia and other jurisdictions, Netbet may transfer Personal Data to servers or processors located in countries outside Malaysia. Such transfers may include data processed by our payment service providers, cloud infrastructure partners, or KYC verification vendors.
Where Personal Data is transferred internationally, Netbet implements appropriate safeguards — such as contractual data protection clauses — to ensure that your data receives an equivalent level of protection regardless of where it is processed. We do not transfer Personal Data to jurisdictions that do not provide adequate data protection standards without implementing these safeguards.
Netbet retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or our licensing obligations. The following general retention periods apply:
At the end of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.
Subject to applicable law and any overriding legal obligations (including AML and licensing requirements), you have the following rights in relation to your Personal Data held by Netbet:
You have the right to request a copy of the Personal Data we hold about you, along with information about how it is being processed.
If your Personal Data is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay.
In certain circumstances, you may request deletion of your Personal Data. This right is subject to our legal retention obligations — we cannot erase data we are required by law or licensing rules to retain.
You may request that we temporarily restrict the processing of your Personal Data — for example, while a rectification request is being resolved.
Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless compelling legitimate grounds override your interests.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
To exercise any of these rights, please contact our support team using the details in Section 16. We will respond to all verified requests within 30 calendar days. Requests may be subject to identity verification before they can be actioned.
Netbet uses cookies and similar tracking technologies to operate and improve the Platform, to maintain your session, and where applicable to deliver relevant content. The following categories of cookies may be used on the Platform:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the Platform. For instructions on managing cookies in your specific browser, please refer to your browser provider's support documentation.
Netbet does not use cookies to collect sensitive personal or financial data. All payment and account transactions are handled through encrypted secure channels independent of cookie tracking.
Netbet implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include, but are not limited to:
Notwithstanding these measures, no system of data transmission or storage can be guaranteed to be entirely secure. In the event of a data breach affecting your rights and freedoms, Netbet will notify affected individuals and relevant authorities in accordance with applicable obligations.
You are responsible for maintaining the confidentiality of your account credentials. You should never share your password or two-factor authentication codes with any third party. If you suspect your account has been compromised, contact our 24/7 support team immediately.
The Platform is strictly restricted to persons aged 21 years and above. Netbet does not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted as part of the KYC process, and any account found to belong to a minor will be immediately suspended, all data will be securely deleted (except to the extent retention is required by legal obligation), and the matter may be referred to relevant authorities.
If you believe that a person under the age of 21 has registered an account on this Platform, please contact our support team immediately so that the account can be closed and the data removed.
The Platform may contain references to or integrations with third-party services, including payment gateways, game providers, and technology partners. When you interact with these services, you may be subject to their own privacy policies, which are separate from and independent of this Policy.
Netbet is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party service providers with whom you interact, particularly those providing your preferred deposit method (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, or CIMB).
Netbet reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform. The "Last updated" date at the top of this document will be revised accordingly.
Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with a revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
The current version of this Policy is always accessible at netbet.casa/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a complaint regarding the handling of your Personal Data, please contact Netbet's Data Privacy team:
We will acknowledge all formal privacy complaints within 24 hours and will endeavour to provide a substantive response within 30 calendar days. Complex requests may take longer, in which case we will notify you of the expected timeline.
If you are not satisfied with our response to a privacy complaint, you may have the right to refer the matter to a supervisory authority or dispute resolution body available under our licensing framework. Our support team can advise on the appropriate escalation route for your specific circumstances.
These are the practical privacy commitments that underpin every clause of this Policy — not just legal obligations, but active standards we hold ourselves to.
Every piece of data transmitted between your device and the Netbet Platform is protected by bank-grade 256-bit SSL/TLS encryption. Your login, payment details, and personal data travel on a fully secured channel.
Netbet does not sell, rent, or trade your Personal Data to third-party advertisers or data brokers under any circumstances. Your information is used solely to operate, improve, and secure your experience on our Platform.
We collect only the Personal Data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively and review our data collection practices regularly against the principle of data minimisation.
We commit to responding to all data rights requests — access, rectification, erasure, portability — within 30 calendar days. Our support team is available 24/7 in English, Bahasa Melayu, and Mandarin to assist with any request.
KYC documents — including copies of your MyKad or passport — are stored in encrypted, access-controlled environments. Internal access is restricted to team members with a verified operational need and is fully logged for audit purposes.
We publish clear retention windows for every category of Personal Data. Data that is no longer required is securely deleted or anonymised. You will never find your data lingering unnecessarily in our systems beyond its legitimate purpose.
Your privacy is protected. Your funds are secure. And our team is available around the clock. Discover why over 320,000 Malaysian players trust Netbet. For players aged 21 and above only.
21+ only. Gambling involves financial risk. Play responsibly.